Sam’s Club, which is owned by Walmart, has been experimenting with a future without checkout lines. This is through the implementation of their new “Scan & Go” mobile app service that allows customers to scan their own items while shopping and pay directly through the app, without needing to wait in a check-out line.
Sam’s Club previously tested the “Scan & Go” shopping in 2016, but the members-only shopping and bulk retail chain reintroduced the feature in response to the COVID-19 pandemic and the necessary social distancing measures.
In addition to the mobile app, Sam’s Club has also focused on improving its club pick-up services, where members can order their purchases online and have them delivered to their vehicles upon arrival. This move is all part of an effort to help revolutionize the shopping experience and make it more convenient and safe for customers during this time.
These innovations could be a glance toward the future of retail as social distancing necessitates new ways of doing business that could persist after the pandemic is over. However, adoption of these new tech-enabled methods depends on customers’ comfort and familiarity with using these tools.
It should be noted that despite these potentials, several issues might need to be addressed, such as the ‘Scan and Go’ technology leading to increased shoplifting, or the seniors’ inability to adapt quickly to these digital transformations. Therefore, while innovation is important, it’s equally crucial to ensure these technologies are inclusive and secure for all.
